Personnel Pride!

Proudly Personal

Meet Lissette!

Executive Assistant
At our Chadds Ford, Pennsylvania location since April 2014

Headshot for Lissette Hollingsworth

Meet Lissette, Office Manager and Executive Assistant to Dave Bertoncini, Executive Vice President and Chief Operations Officer, since April 14, 2014.

After spending some time as a flight attendant, Lissette parlayed her stress-management and organizational skills into work as an event planner. Knowing Lissette from her event planning role, it didn’t take long for Dave Bertoncini to attempt to recruit Lissette to Flagship. But it was no easy task: It took an entire year before Lissette agreed to take-on a part-time position. Before she knew it, that part-time job was a full time career

In her own words.

I started working at Flagship as a part-time administrative assistant one day a week, managing calendars, coordinating travel, assisting with expense approvals and assisting in all departments. Within a very short time frame I was a full-time employee, coordinating a building remodel and renovation, and managing calendars for executives and SVPs.

My current role is Executive Assistant to Dave Bertoncini and Office Manager, which includes facilitating building remodels and everyday office management along with supporting the Sales Team and planning all of their dealer and team events.

I use my prior event planning experience to support the sales department by planning and executing three Divisional Meetings in Phoenix, Dallas, and Orlando as well as the National Sales Meeting in Las Vegas and The Admiral’s Club Incentive Trip. One of my proudest Flagship moments (so far!) was negotiating four free nights in a $40,000 per night suite at the Palms Resort in Las Vegas for Jeff Haymore, Flagship EVP of Sales, during the 2015 National Sales Meeting.

In addition to event planning, I manage all the moving pieces of our building remodels. Since we’re growing like crazy, there’s a constant stream of remodeling projects! I facilitate the whole process from securing the office space and working with contractors, to choosing carpet and overseeing the installation of office furniture.

I spend my time assisting Dave, supporting the sales department and overseeing building projects, it’s a lot of work -but I absolutely love it!

It’s fun to come to work. I never know what’s going to fall in front of me on any given moment since it changes every day. The people at Flagship are really nice, they make it fun. There’s never been a day when I wake up and think, “I don’t want to come to work today.” The time just flies by. I’m grateful for all the opportunities. 

Thank you for being a part of our Flagship family, Lissette!

Are you ready to join us? View the list of available opportunities at the various Flagship locales.

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Fair Lending Policy

Flagship Credit Acceptance, LLC ("Flagship") is committed to maintaining a culture of fair credit throughout the organization. In this regard, Flagship has developed a Fair Credit Program ("Program") that complies with all applicable fair credit laws and regulations ("FC Laws") and reflects industry best practices. Flagship is committed to comply with the letter and spirit of FC Laws. The goal of the Program is to carry out Flagship's commitment and be recognized internally and externally (e.g., by management, associates, customers, service providers, and the public) as dedicated to fair credit principles and demanding of compliance. The Program applies to all aspects of Flagship's operations (including reviewing, purchasing and servicing retail installment sale contracts whether for itself or others) and all services offered by Flagship, and across all of Flagship's credit operations, including marketing, underwriting, origination, processing, servicing, collection, loss mitigation, and payoff activities, and to all personnel who work for or on behalf of Flagship, whether as associates, officers, members of the Board of Directors, agents, representatives or service providers.

Should you have any questions about the details of any of Flagship's policies, please contact us at 1.800.900.5150 M-F, between 9:00 a.m. and 5:00 p.m. EST.


Our Lending Philosophy

A borrower is more than just a credit score. At Flagship, we focus on the story behind the customer …and look beyond the number.

Life happens. Whether low credit scores are a result of past circumstances, one-time events or just bad luck, Flagship offers multi-tiered pricing structures to finance borrowers across the credit spectrum.

At Flagship we believe a borrower’s credit past shouldn’t dictate their future.

Many borrowers need a second chance. We recognize the vast majority of persons with credit challenges are working hard to re-establish their credit rating. Each of our Credit Analysts are trained in "common sense" lending, a philosophy of reviewing all the circumstances and determining the appropriate deal structure for the specific borrower situation. Flagship maintains a very high standard regarding  Fair Lending compliance, ensuring our customers are always treated professionally and consistently.