Personnel Pride!

Proudly Personal

Meet Lori!

Human Resources Generalist
At our Chadds Ford, Pennsylvania location since April 2016

Headshot for Lori Lando

Meet Lori, Human Resources Generalist since April 11, 2016. With a diverse background in industries spanning the medical devices market and technology, to retail and home services, Lori brings a variety of skills and a passion for Human Resources to her position at Flagship. 

In her own words.

My professional career began in accounting, morphed into pricing analysis, then marketing and partner management, followed by inside and outside sales roles, and finally landed me at The Home Depot for almost 10 years. That’s where I first started working in Human Resources and instantly realized that I’d finally found my niche and passion.

I wanted to dive deeper into the HR field, so I went back to school to earn a degree in HR Management. It wasn’t long before I was ready to advance, but opportunities at The Home Depot were few and far between unless I wanted to relocate to corporate headquarters in Atlanta.

I’ve always been a firm believer in the saying “growth does not occur in the comfort zone,” so, as hard as it was to make a change, I decided to look for new opportunities outside The Home Depot, and fortunately I found Flagship. Here’s how big a chance I took…

The role I applied to was posted as “company confidential” so before my initial phone interview, I didn’t even know what company I would be interviewing with. I’m one of those people that likes to have all the details, all the research done, all the knowledge of a situation before I jump in, so I took a big leap of faith and stepped very far out of my comfort zone. It has been so worth that big step!

Moving from a company with more than 300,000 employees to a much smaller company has proven to be a fun challenge. When I joined Flagship the company was just starting to grow and expand. It turned out to be perfect timing for both me and the company because I was able to use my background in operational processes and procedures to help support the company growth, as well as picking up new expertise by working in a transitioning HR department. It was a win-win for both of us! Honestly, I love our HR team. When I think about what I like about my job, I immediately think of the people, the energy, the ability to make a difference, and the autonomy to carry out my responsibilities.

I always wanted to be part of a strong HR team, and I get that here. Flagship puts a strong emphasis on communication, so we instigated bi-weekly conference calls to encourage collaboration and involvement across our department. My department prides ourselves on working together to achieve so many different goals. Our differences complement each other while our strengths drive us to succeed in everything we do, and that kind of dynamic makes all our jobs a lot easier and fun.


While I’m proud of the way the HR department has evolved and what we’ve accomplished, I have to say that I knew from the very beginning that I was going to love my experience with Flaship. My second week with the company, we had a team dinner out at a local restaurant. Of course, I expected it to be a typical work-function event with lulls in conversation and “shop talk”, but I was so wrong. We had the best time together, laughing and talking easily and getting to know each other. To this day, it’s one of the best memories I have from Flagship and it really shows what a different, special kind of place it is to work.

Thank you for being a part of our Flagship family, Lori!

Are you ready to join us? View the list of available opportunities at the various Flagship locales.

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Fair Lending Policy

Flagship Credit Acceptance, LLC ("Flagship") is committed to maintaining a culture of fair credit throughout the organization. In this regard, Flagship has developed a Fair Credit Program ("Program") that complies with all applicable fair credit laws and regulations ("FC Laws") and reflects industry best practices. Flagship is committed to comply with the letter and spirit of FC Laws. The goal of the Program is to carry out Flagship's commitment and be recognized internally and externally (e.g., by management, associates, customers, service providers, and the public) as dedicated to fair credit principles and demanding of compliance. The Program applies to all aspects of Flagship's operations (including reviewing, purchasing and servicing retail installment sale contracts whether for itself or others) and all services offered by Flagship, and across all of Flagship's credit operations, including marketing, underwriting, origination, processing, servicing, collection, loss mitigation, and payoff activities, and to all personnel who work for or on behalf of Flagship, whether as associates, officers, members of the Board of Directors, agents, representatives or service providers.

Should you have any questions about the details of any of Flagship's policies, please contact us at 1.800.900.5150 M-F, between 9:00 a.m. and 5:00 p.m. EST.

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Our Lending Philosophy

A borrower is more than just a credit score. At Flagship, we focus on the story behind the customer …and look beyond the number.

Life happens. Whether low credit scores are a result of past circumstances, one-time events or just bad luck, Flagship offers multi-tiered pricing structures to finance borrowers across the credit spectrum.

At Flagship we believe a borrower’s credit past shouldn’t dictate their future.

Many borrowers need a second chance. We recognize the vast majority of persons with credit challenges are working hard to re-establish their credit rating. Each of our Credit Analysts are trained in "common sense" lending, a philosophy of reviewing all the circumstances and determining the appropriate deal structure for the specific borrower situation. Flagship maintains a very high standard regarding  Fair Lending compliance, ensuring our customers are always treated professionally and consistently.

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