Meet Sean, Loss Mitigation Supervisor since November 5, 2007. A long-time professional in the collections business, Sean had zero experience when it came to the auto industry; but when his former supervisor started raving about the work environment, challenging position, and bonus structure offered at Flagship, he decided to take a chance on a new career.
I had been in the collections industry since 1999, starting out in credit cards at First USA bank (later known as Bank One), then I worked for a third party collections agency for a few years before moving on to HSBC to collect on tax loans and retail credit cards. A former supervisor approached me about an open position with his new employer, Flagship. He couldn’t say enough good things about the company. He knew my work ethic pretty well, and thought it would be a really good opportunity for me coming from the retail side, even though I’d never worked in the auto industry before. I was only doing unsecured debt at the time, collections with no collateral, and I wanted to make a move to a company that offered a lot of opportunity for growth and one that rewarded success.
I found exactly what I was looking for at Flagship.
Over the last nine years, I worked my way up from Early Stage Collector to Mid-stage/ Late-Stage, all the way up to Loss Mitigation Supervisor of our Repossession department. To think I started here without knowing anything about the auto industry, I’m very proud of my accomplishments. But without all the help and support I got from my co-workers teaching me the industry along the way, I’d NEVER be where I am now.
As the leader of my own team, I take pride in the fact my employees love their job. The Loss Mitigation department is an important role in our company, but it can be stressful...really stressful. But each day we come in and tackle the day’s work, head-on. We are a tight knit team and we’ve been able to accomplish a lot since I was promoted into the Supervisor role nearly two years ago. In fact, we’ve met or exceeded our goal 15 times and reached an 85% cure rate five or six times already this year. That’s the highest the company has ever seen.
At Flagship, you can advance your career as far as you want to go. The sky’s the limit! I’m living proof that if you want to be a supervisor in your department, you can do it. Set a goal with your management team, and if you work hard, you’ll succeed. In my time here I’ve seen countless number of co-workers advance in their careers with the help of the leadership team here at Flagship.
I can honestly say I wouldn’t want to work anywhere else. I am PROUD to work for Flagship!
Are you ready to join us? Click here for opportunities available at the various Flagship locales.
Flagship Credit Acceptance, LLC ("Flagship") is committed to maintaining a culture of fair credit throughout the organization. In this regard, Flagship has developed a Fair Credit Program ("Program") that complies with all applicable fair credit laws and regulations ("FC Laws") and reflects industry best practices. Flagship is committed to comply with the letter and spirit of FC Laws. The goal of the Program is to carry out Flagship's commitment and be recognized internally and externally (e.g., by management, associates, customers, service providers, and the public) as dedicated to fair credit principles and demanding of compliance. The Program applies to all aspects of Flagship's operations (including reviewing, purchasing and servicing retail installment sale contracts whether for itself or others) and all services offered by Flagship, and across all of Flagship's credit operations, including marketing, underwriting, origination, processing, servicing, collection, loss mitigation, and payoff activities, and to all personnel who work for or on behalf of Flagship, whether as associates, officers, members of the Board of Directors, agents, representatives or service providers.
Should you have any questions about the details of any of Flagship's policies, please contact us at 1.800.900.5150 M-F, between 9:00 a.m. and 5:00 p.m. EST.×
A borrower is more than just a credit score. At Flagship, we focus on the story behind the customer …and look beyond the number.
Life happens. Whether low credit scores are a result of past circumstances, one-time events or just bad luck, Flagship offers multi-tiered pricing structures to finance borrowers across the credit spectrum.
At Flagship we believe a borrower’s credit past shouldn’t dictate their future.
Many borrowers need a second chance. We recognize the vast majority of persons with credit challenges are working hard to re-establish their credit rating. Each of our Credit Analysts are trained in "common sense" lending, a philosophy of reviewing all the circumstances and determining the appropriate deal structure for the specific borrower situation. Flagship maintains a very high standard regarding Fair Lending compliance, ensuring our customers are always treated professionally and consistently.×