Ways to pay

Welcome to the Flagship Credit Payment Center

Your monthly statement is getting an upgrade!

Take a tour of

your new statement

At Flagship, we think paying your bill should be fast, easy and hassle free. That’s why we are excited to announce that you will soon be receiving your brand new statement! You can take a virtual tour of it above.

Over the next few months, we’ll be rolling out even more new exciting features including a simplified payment process, paperless billing, and text alerts such as payment reminders and availability.

Please be advised that Flagship will be updating its servicing fees in accordance with applicable state laws and regulations. As a result, you may notice a change in certain service related fees such as late charge and returned check charge. Please see the terms of your contract for additional information.

Changes To Online Payments

Flagship has changed its payment processor vendor to Western Union. Please note: Western Union charges a $4.50 convenience fee for one-time payments. This fee will apply when you make a one-time payment online, make a one-time payment using our automated telephone payment service, or make a one-time payment by phone with a Flagship Representative. This fee is waived when you sign up for recurring payments!

Do you have questions about this change? We’ve put together a list of questions and answers below.

Why is Flagship partnering with Western Union Speepday as the payment vendor?

Flagship is continually looking for ways to improve its customer service experience for its customers. We recently reviewed our current payment processing methods, and we believe Western Union will provide our customers with better, easier, and more convenient payment options.

​What will happen to my scheduled recurring payments that I set up through your website?

There will be no changes to your existing scheduled recurring payments. Your payments will continue to be made automatically, as scheduled and without a payment processing fee. No further action is needed on your part. 

​How can I make changes to my recurring payment?

You can make changes to your recurring payment by accessing AboutMyLoan.com

​I have not set up recurring payments and prefer to make one-time payments when it is convenient for me. Is there a fee for this service?

Yes, the convenience fee charged by Western Union for one-time payments will be $4.50. This fee will apply when you make a one-time payment online, make a one-time payment using our automated telephone payment service, or make a one-time payment by phone with a Flagship Representative. 

How can I set up recurring payments to be deducted directly from my checking account or make a one-time payment online using my checking account or credit card?

Customers are able to easily manage their accounts online by accessing AboutMyLoan.com and registering your account. Through AboutMyLoan.com, you will be able to set up recurring payments, make a one-time payment, or view your payment history at your convenience. 

​Why did you raise your fee?

The payment processing fee (or convenience fee) is imposed by the payment processing vendor for the convenience of their service. Flagship negotiates with its payment processing vendors to secure a reduced fee for its customers. Western Union agreed to reduce its one-time payment fee to $4.50 per transaction. Remember, this fee is waived when you sign up for recurring payments by accessing AboutMyLoan.com

Does Western Union offer a Spanish option?

Yes. This is a standard option when making a one-time payment using the automated telephone payment service.

Where can I go to view a history of my payment transactions?

Payment history will continue to be available for customers who are registered on AboutMyLoan.com. Register now to begin using this service by accessing AboutMyLoan.com.

​Are the hours changing when I will be able to make a payment?

No, you may reach a Customer Service Representative by calling 1.800.900.5150 between the hours of 8:00am – 8:00pm EST Monday through Friday.

​I am trying to make a payment, but it is not going through. What am I doing wrong?

Because there may be a variety of reasons, please call Customer Service at 1.800.900.5150 for assistance with your account.

For more frequently asked questions and answers regarding payments or other information about your account please visit our customer center

Online / In Store*:

Via our payment partner Western Union Speedpay™

Recurring Payments

Enroll to create a recurring payment schedule through ACH at no charge. Please click on the link above.

One-Time Payment

Please click on the link above to make a one-time payment with your debit card, credit card, checking account or savings account. We have arranged for a discounted fee of $4.50 fee with this vendor.

Via Money Gram

Visit any MoneyGram payment centers to make a fast, easy payment. MoneyGram payment centers are located in most CVS Pharmacy and Advance America locations.

To make a payment with MoneyGram: Use biller code 6873

Via Western Union Quick Collect

Quick Collect is available at many supermarkets, check cashiers and convenience stores.

To make a payment with Quick Collect: Use Client ID: 5102247285 | Sender Code: Sixthirty | State Code: TX

*Please Note: A separate processing fee is likely to be assessed. All fees are set forth by that 3rd party vendor and fall outside any fees assessed (where applicable) by Flagship directly.

By Mail:

  • Regularly Mailed Payments

    Flagship Credit Acceptance
    PO Box 975658
    Dallas, TX 75397-5658

  • Overnight Mail Payments

    Flagship Credit Acceptance
    8616 Freeport Pkwy Suite 2B
    Irving, TX 75063

  • Correspondence & BK Notification

    Flagship Credit Acceptance
    PO BOX 3807
    Coppell TX, 75019

  • Lienholder/Titles

    Flagship Credit Acceptance
    PO Box 2070
    Coppell, TX 75019

  • Insurance Loss Payee

    Flagship Credit Acceptance
    PO Box 965
    Chadds Ford, PA 19317

Quick Access Information

Payment Center

1.800.900.5150

Hours: 8am - 8pm EST Monday - Friday

Customer Service Unavailable Email Customer Service

Account Management

To look up and/or edit details related to your Account:

View Your Account


Have questions or require assistance?

Whether you’re seeking answers to questions, looking to speak with someone directly, or just trying to sift through the auto loan process, we have resources available.

Customer Resources

If you have a complaint or concern about how you have been treated, we want to hear from you:

Get in Touch

Fair Lending Policy

Flagship Credit Acceptance, LLC ("Flagship") is committed to maintaining a culture of fair credit throughout the organization. In this regard, Flagship has developed a Fair Credit Program ("Program") that complies with all applicable fair credit laws and regulations ("FC Laws") and reflects industry best practices. Flagship is committed to comply with the letter and spirit of FC Laws. The goal of the Program is to carry out Flagship's commitment and be recognized internally and externally (e.g., by management, associates, customers, service providers, and the public) as dedicated to fair credit principles and demanding of compliance. The Program applies to all aspects of Flagship's operations (including reviewing, purchasing and servicing retail installment sale contracts whether for itself or others) and all services offered by Flagship, and across all of Flagship's credit operations, including marketing, underwriting, origination, processing, servicing, collection, loss mitigation, and payoff activities, and to all personnel who work for or on behalf of Flagship, whether as associates, officers, members of the Board of Directors, agents, representatives or service providers.

Should you have any questions about the details of any of Flagship's policies, please contact us at 1.800.900.5150 M-F, between 9:00 a.m. and 5:00 p.m. EST.

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Our Lending Philosophy

A borrower is more than just a credit score. At Flagship, we focus on the story behind the customer …and look beyond the number.

Life happens. Whether low credit scores are a result of past circumstances, one-time events or just bad luck, Flagship offers multi-tiered pricing structures to finance borrowers across the credit spectrum.

At Flagship we believe a borrower’s credit past shouldn’t dictate their future.

Many borrowers need a second chance. We recognize the vast majority of persons with credit challenges are working hard to re-establish their credit rating. Each of our Credit Analysts are trained in "common sense" lending, a philosophy of reviewing all the circumstances and determining the appropriate deal structure for the specific borrower situation. Flagship maintains a very high standard regarding  Fair Lending compliance, ensuring our customers are always treated professionally and consistently.

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