How can we help you?

You can also browse the topics below to find answers to your questions.

General Frequently Asked Questions

What is a “simple interest” loan?

A simple interest loan accrues, or adds interest daily for the length of the loan. Interest is based on the remaining principal, also known as the amount still owed, the interest rate, and number of days in the year. As the principal is paid down, the amount of monthly interest paid also decreases.

How do I update my personal information?

Sign in at our Customer Portal. Go to “My Profile,” where you can edit your home, mailing and email addresses, plus phone numbers, contact settings, security questions and password.

Can I refinance my current automobile contract with Flagship Credit Acceptance?

We do not offer refinancing on our existing loans. For more information, please call us at 1-800-900-5150.

My temporary tag from the dealer has expired. What should I do?

Contact the dealership where your vehicle was purchased to see if the state has processed your paperwork. Each state and dealership have different processing timelines, so the dealership may need to provide you with a new temporary tag.

I’ve moved to a different state and need to get tags for my vehicle. What should I do?

Contact your local tax office or Department of Motor Vehicles to find out which department handles vehicle registrations (request an appointment if possible). At the appointment, advise the office of your new address and present all applicable vehicle paperwork (such as the title and insurance information, which should reflect Flagship Credit Acceptance as the lienholder) plus any other required documentation (see local guidelines).

How can I request the amount required to pay off my account?

Please call us at 1-800-900-5150 to ask for an updated payoff amount.

How can I pay off my loan?

You can pay off your loan in one of two ways: Sign in to our Customer Portal, or call us at 1-800-900-5150 to get your current payoff amount.

Does it matter if I pay off my loan certified or uncertified?

We recommend certified funds over uncertified funds. If you need your title as soon as possible, paying with certified funds allows us to release the lien/title of the payoff sooner. Certified fund payment types include cashier’s checks, dealership checks, debit cards, money orders, or wire transfers through MoneyGram or Western Union®. Uncertified fund payment types include BillPay, business checks, credit card checks, personal checks, payments made with routing and account numbers, or payments made with online banking and the IVR (our automated phone system).

What are the hours of operation for Customer Service?

Monday – Friday 7am – 7pm CST, Saturday 7am – 5pm CST

Does Flagship Credit Acceptance offer COVID-19 relief?

At Flagship, the health and well-being of our customers, associates, and communities is our top priority. If you are experiencing financial difficulty as a result of the coronavirus pandemic, please reach us directly. We are here to help and are committed to being as responsive as possible to the needs of our customers. Please reach us at

Have a question that isn’t covered here?

Please reach out to us for assistance.

Get in touch
Check out our blog!
Stay connected
Back to top