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Communication Preferences Frequently Asked Questions

Flagship uses various communication methods to most effectively contact our customers. These include telephone calls, text messages, emails and letters by mail. With customer consent, Flagship may use prerecorded or automated voice messages, even if the phone number provided is a cell phone number or if the contact results in a charge to you (customer consent may have been provided under the terms of your contract, through enrolling at our Customer Portal, or when speaking to a Flagship customer service representative). If you have any questions, please call Customer Service at 1-800-900-5150.

Yes – you may do so at any time by notifying us in writing or by logging into your account at our Customer Portal and unchecking the “Voice” communication boxes. Written notice must be sent to P.O. Box 3807, Coppell, TX 75019 and must include your name, mailing address, and account number. It must also state that you are revoking your consent and list the specific telephone number(s) being revoked. Please note: If you revoke your consent, we may still contact you regarding your account using non-automated or other permissible methods.
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