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Customer Account Portal Frequently Asked Questions

There will be no changes to your existing scheduled recurring payments. Your payments will continue to be made automatically, as scheduled, without a payment processing fee.

For online loan access, please register your account at our Customer Portal.

Please reach out to our Customer Service department to update your contact information. Stay tuned as you will soon be able to update your contact information on our new Customer Portal!

Absolutely! We are happy to update your statement preferences. Please reach out to Customer Service.

The primary borrower and a co-borrower on an account can each register for their own profile at our Customer Portal.

Our customer portal allows you to make payments online whenever and wherever you like, 24/7.

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All customer correspondence and payments should be sent to Flagship Credit Acceptance via the addresses listed in our Payment Center or electronically on our Contact page.

Flagship Credit Acceptance LLC is posting the following regulatory licenses as required by state statute:

Alabama,
California (loans made or arranged pursuant to a California Finance Lenders Law License),
Oregon
South Carolina- lender license;
South Carolina - max rate certificate;
South Carolina - consumer credit license;
South Carolina - consumer pamphlet;
Vermont - lender license;
and Vermont - sales finance license.
Flagship holds Michigan Regulatory Loan License #RL0020187, effective February 9, 2016. This license was issued by the Department of Insurance and Financial Services who can be contacted at an address of 530 W. Allegan Street, 7th Floor, Lansing, MI 48933 or via telephone at (517) 284-8800.
Flagship holds the following licenses in the state of Nevada: Nevada Foreign Collection Agency License # FCA10628, Nevada Foreign Collection Agency License # FCA10629, Nevada Collection Agency Compliance Manager Certificate # CM11254, and Nevada Collection Agency Compliance Manager Certificate # CM11799.

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Topics

Customer Account Portal Frequently Asked Questions

What will happen to my scheduled recurring payments that I set up through your website?

How can I access my auto loan online?

How can I update my contact information?

Can I receive electronic statements instead of mailed statements?

How can a co-borrower access an account?

What is our Customer Portal?

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